Official Rules
National Storage Top Play of the Season Competition
Terms and Conditions
- Promoter and Sponsor: This competition is a promotion (Promotion) run by Ballpark Entertainment Pty Ltd, ABN 16 162 327 077 of Level 5, 111 Coventry Street, Southbank Victoria 3006, trading as Perth Wildcats (The “Promoter” or “Perth Wildcats”. The sponsor of this Promotion is National Storage (Operations) Pty Ltd, ABN 65 095 053 179, trading as National Storage, (the “Sponsor” or “National Storage”).
- This document, information on prizes and how to enter the Promotion form part of these Terms and Conditions. Entries not completed in accordance with these Terms and Conditions are ineligible.
- Participation in the Promotion constitutes the entrant’s unconditional agreement to acceptance of these Terms and Conditions.
- Entry is open to all Western Australian residents and Groups excluding employees of the Promoter and the Sponsor of this Promotion (Entrants).
- Entries into the promotion open on Friday 22 March 2024 at 12:00am AWST and final entries close Sunday 31 March 2024 at 11:59pm AWST (“Promotional Period”).
- To be eligible to enter, individuals must undertake the following steps during the relevant Entry Period:
- Visit win.wildcats.com.au and follow the prompts to the Play of the Season Registration Page;
- Input the requested details including but not limited to their full name, email address and phone number; and then
- Submit the fully completed registration form.
- Multiple entries permitted, subject to the following: (a) only one (1) entry is permitted per person per Entry Period; and (b) each entry must be submitted separately and in accordance with entry requirements.
- There will be one (1) draw conducted for entries received during the Promotion Period. The draw will take place at Wildcats Office, 201 Underwood Avenue, Floreat 6014 WA. The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn. Winners will be notified in writing by email or by phone call.
- Winner Selection: All valid entries will be included in the Draw, which will be drawn up to twenty-four (24) hours following the end of the Promotion Period. The Draw will be undertaken using a random number generator.
- Prize Details: First prize of a 2023/24 Perth Wildcats Team-Signed Jersey
- The Promoter is not liable for late, incomplete, misdirected, incorrectly submitted or delayed entries, claims or correspondence due to error, omission, tampering, theft, destruction, communications failure or otherwise.
- Winner Notification: The winner will be notified via email (as submitted at the time of entry) following the end of the Promotion Period. Should the winner not communicate with the Promoter within 48 hours of being notified the Prize will be relinquished and Perth Wildcats reserve the right to draw another winner.
- All expenses other than those expressly referred to in these Terms and Conditions will be at the winner’s cost. The Promoter will not be liable for the failure of the winner to meet any deadlines or cancellations. No cash or other prize will be awarded if the winner or a companion of the winner cancels for any reason.
- Entrants consent to the Promoter and Sponsor using their name, likeness, image and/or voice, in the event that they are a winner of any of the Prizes for an unlimited period of time without remuneration or compensation for the purpose of promoting the Promotion.
- The Prize components may alter at the discretion of the Promoter.
- All Prizes are not transferable, exchangeable or redeemable for cash. If for any reason the winner does not take an element of the Prize at the time stipulated by the Promoter, then that element of the Prize will be forfeited by the winner and cash will not be supplied in lieu of that element of the Prize.
- The Promoter reserves the right to request that the winner provide proof of identity prior to awarding the Prize. Identification considered suitable for verification is at the discretion of the Promoter. The winner may be required to sign any form required by the Promoter including without limitation a legal release and indemnity form or a declaration confirming their eligibility to accept the Prize.
- Unless otherwise stated in these Terms and Conditions, if a Prize or any element of a Prize is unavailable for any reason, the Sponsor may substitute that Prize or element of that Prize for another item of equal or higher values as determined by the Promoter, subject to the approval of the Wagering and Gaming Commission of Western Australia, if required. The Prize may not be sold or offered for resale at a premium or used for advertising or other commercial purposes (including competition and trade promotions) or to enhance the demand for other goods or services, either by the original recipient or any subsequent bearer.
- All entries become the property of the Promoter. No responsibility is accepted for late, lost or misdirected entries.
- If, for any reason beyond the reasonable control of the Promoter, the Promotion is not capable of running as planned (including in respect of the awarding and/or use of any Prize by a winner), the Promoter reserves the right in its sole discretion to take any action that may be available to it, and to cancel, terminate, modify or suspend the Promotion, unless to do so would be prohibited by law. To the extent permitted by law, the Promoter will not be liable for any loss which is suffered or incurred as a result of any such action, cancellation, termination, modification or suspension.
- The Promoter will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Promotion or accepting or using any Prizes, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
- Nothing in these Terms and Conditions restricts, excludes, modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
- Subject to being granted approval by the Gaming and Wagering Commission of Western Australia, the Promoter reserves the right to alter these Terms and Conditions, including to address any misinterpretation, misinformation or misunderstanding that may arise in the application of these Terms and Conditions.
- In the event of a dispute relating to the Promotion and these Terms and Conditions, the decision of the Promoter is final, and binding and no correspondence will be entered into.
- The Promoter may collect Entrant’s personal information, including name and contact details for the purpose of conducting the Promotion, including publicising results of the Promotion. Uses may also include future promotion, marketing and publicity. The Promoter may disclose this information to an associated entity or other companies acting on the Promoter’s behalf which include those located overseas in accordance with the Perth Wildcats Privacy Policy. By entering the Promotion, unless otherwise advised by the Entrant, each Entrant consents to the retention and use of their information in this manner.
- The Promoter will hold any Entrants’ personal information in accordance with its Privacy Policy, which can be accessed at https://nbl.com.au/pages/privacy-policy. Perth Wildcats’ Privacy Policy contains information about how individuals may access or correct personal information or make a privacy related complaint.
- Where the Promotion is promoted on LinkedIn, Facebook, Instagram or Twitter, Entrants acknowledge that the Promotion is in no way sponsored, endorsed or administered by or associated with any of these social media platforms and Entrants in the Promotion release LinkedIn, Facebook, Instagram and Twitter, and their associated companies from all liability arising from the Promotion.
- These Terms and Conditions are subject to the laws of Western Australia and all Entrants submit to the non-exclusive jurisdiction of the courts of Western Australia.
Perth Wildcats Privacy Policy
Perth Wildcats Privacy Policy
Ballpark Entertainment Pty Ltd, ABN 16 162 327 077 of Level 5, 111 Coventry Street, Southbank Victoria 3006, trading as Perth Wildcats (‘we’, ‘us’, ‘our’ and ‘Perth Wildcats) collects personal information about you in order to process your entry into trade promotions, competitions or other offers with the Perth Wildcats or its partner or sponsors, registration, carry out its functions, including to provide you with requested products and services, news, special offers and other information that you requested as well as to facilitate the provisions of marketing and promotional services that may be of interest to you and for the purposes otherwise set out in our Privacy Policy.
The information you provide will be collected by or on behalf of us and may be disclosed to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our products and services to you. We may disclose your personal information to recipients that are located outside of Australia.
Perth Wildcats Privacy Policy
Ballpark Entertainment Pty Ltd, ABN 16 162 327 077 of Level 5, 111 Coventry Street, Southbank Victoria 3006, trading as Perth Wildcats (“Perth Wildcats”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of its fans and members.
This policy explains how Perth Wildcats manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information. This policy does not cover personal information collected or held by Perth Wildcats or any of its related bodies corporate (as applicable) about its employees.
Perth Wildcats is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act) which regulate how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. Perth Wildcats is also required to comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).
We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
What is Personal Information?
Personal information is any information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual's name, address, contact number and email address.
Sensitive information is a special category of personal information. Sensitive information includes health information and information about a person's race, ethnic origin, political opinions, membership of political, professional or trade associations, religious or philosophical beliefs, sexual preferences and criminal history.
How does Perth Wildcats Collect and Hold your Personal Information?
We may collect personal information about you in the course of your dealings with us (for example, if you make an enquiry, become a member, purchase products or services from us, subscribe to any publication of Perth Wildcats, enter a promotion or access our Website).
The type of personal information we collect will depend on your dealings with us. Generally, we will collect your name, date of birth, address, telephone number and email address. We may also collect other personal and sensitive information from you. For example when:
• You visit our website; or
• You enquire about a product or service offered by us; or
• You enter into any trade promotions, competitions or other offers with Perth Wildcats or its partners; or
• You fill in and submit a form on our website; or
• You contact us by telephone, mail, email or online; or
• If you are applying for a position with Perth Wildcats, then the personal information we collect may include your resume, qualifications, skills, education provider and history, work history and residency status. We may need this information to assess your suitability for a position with Perth Wildcats; or
• If you establish an account with Perth Wildcats in order to purchase goods or services then the personal information we collect may include proof of identity information, including:
o Passport;
o Drivers licence number or other government identifier;
o Information in respect of product and service usage, club affiliations, event participation and game attendance, responses to offers made and/or promotions run by Perth Wildcats or its affiliates, payment patterns and history, and inquiries and complaints.
We may need this information to ensure our customer records are accurate and up to-date for marketing and product/service development purposes in accordance with this Privacy Policy.
Sometimes we collect personal information about customers or potential customers from a third party or a publicly available source, or from marketing and similar lists legally acquired by us.
If you provide us with personal information about another person (such as a family member), please make sure that you have their consent to do so and that you tell them about this policy.
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to communicate with your or provide products or services to you.
What Kind of Personal Information Does Perth Wildcats Collect and Hold?
The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a user, customer, provider, contractor, supplier, stakeholder, job applicant or in some other capacity.
For example, if you enter a trade promotion offered by us, we may collect your name, address, email address, telephone number, date of birth and any other information required to provide you with the quote. If you deal with us in some other capacity (for example, as a provider, a supplier or a stakeholder), we may collect your name, contact details and any other information you choose to provide to us.
In general, we may collect the following personal information from you:
• Name;
• Mailing or street address;
• Email address;
• Telephone number and other contact details;
• Age or date of birth;
• Credit card information;
• Your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• Details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
• Any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
• Information you provide to us through customer surveys; or
• Any other personal information that may be required in order to facilitate your dealings with us.
Any personal information that you provide via our website is collected and stored by Perth Wildcats.
To provide some of our services, we may be required to collect and hold your sensitive information. We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information).
If you provide your personal information to a third party via Perth Wildcats (for example, to purchase products or services on a third-party website which is linked to Perth Wildcats) that information is collected and managed by those third parties. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.
If you provide us with information about another person, you must obtain that person’s permission to give us the information and inform them of this policy. If we are not able to collect your personal information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connected.
Purposes for which Personal Information is Collected, Held, Used and Disclosed
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect.
Generally, these purposes include:
• Responding to your enquiries;
• Marketing and promotion;
• Providing you with our products and services (including developing new products and services);
• Obtaining your feedback; and
• Running promotions and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical and analysis purposes).
Direct Marketing
By providing us with your personal information, you consent to us using your personal information for the purposes set out in this Privacy Policy. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can optout of marketing and promotional communications at any time using an opt-out mechanism in our communications, or by contacting Perth Wildcats via the details below.
We may disclose your personal information to our licensees, agents, contractors, professional advisors, insurers, promotion partners and/or relevant sporting bodies or programs in Australia for the purposes set out above. This includes, but is not limited to, the National Basketball League (NBL).
Apart from the above instances, we may also use and disclose your personal information with your consent, to lessen or prevent a threat to an individual or public health and safety and as otherwise required or permitted by law or any enforcement body.
If you want to know how we obtained your personal information, please contact our office using the details provided below and we will let you know unless it is impracticable or unreasonable to do so.
Data Quality and Security
We may store your information in hardcopy and/or in electronic form. We will take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
This may include a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access.
We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date. If you believe that your personal information is inaccurate, incomplete, out of date, irrelevant or misleading, please contact our Privacy Officer using the details provided below and we will take reasonable steps to correct that information.
How you can access or correct your personal information
You can request access to the personal information we hold about you by contacting our office using the details provided below. We will generally provide you with access, subject to some exceptions permitted by law.
Access to personal information may be refused in a number of circumstances, such as where:
• Providing access would have an unreasonable impact on the privacy of others;
• The request is frivolous or vexatious;
• The information relates to existing or anticipated legal proceedings and would not normally be accessible as part of those proceedings;
• Providing access would be unlawful;
• Denying access is required by law;
• Providing access would be likely to prejudice enforcement related activities conducted by an enforcement body;
• Giving access would reveal evaluative information in connection with a commercially sensitive decision-making process; or
• Giving access would pose a threat to the life, health or safety of any individual or to public health or safety.
If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.
Website usage
Our website is professionally hosted and operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.
Cookies are pieces of information that a website transfers to your computer for recordkeeping purposes. The information collected may be used by Perth Wildcats to improve and customize your experience on our website.
In addition, we may collect aggregated non-personally identifiable data from our website to help us maintain and improve delivery of Perth Wildcats online services and marketing.
This aggregated information assists Perth Wildcats to improve content and website navigation.
When you visit any of our online resources, our system may certain collect information about your visit for statistical purposes, including:
• Server address;
• Top level domain name (for example .com, .gov, .au, etc.);
• The date and time of your visit to the site;
• The pages you accessed and documents downloaded during your visit;
• The previous site you visited;
• Whether you've visited our site before; and
• The type of browser used.
We record this data to maintain our server and improve our services. There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. Like a number of commercial website operators, Perth Wildcats uses tools to measure and analyse internet usage across our websites. This enables Perth Wildcats to track the number of unique browsers to our websites.
Links to third party sites
Whilst links to third party websites are provided on our website, we are not responsible for the content or practices of these third-party websites.
These links are provided for your convenience and do not represent Perth Wildcats endorsement of any linked third-party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.
Changes to our Privacy Policy
We may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.
How you can make a privacy complaint
Please contact our office using the details provided below if you have any concerns or complaints about the manner in which we have collected or handled your personal information. We will investigate your complaint and respond to you in writing within 30 days.
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.
How to Contact Us
If you:
• Have queries, concerns or complaints about the manner in which your personal information has been collected or handled by Perth Wildcats;
• Would like to require a hard copy of this privacy policy or discuss any issues relating to this policy or privacy matters generally; or
• Would like to request access to or correction of the personal information we hold about you;
Please contact our office:
• By telephone on 08 6272 0777
• By mail to Perth Wildcats, PO Box 455, Wembley WA 6913
• By email to wildcats@wildcats.com.au
National Storage Privacy Policy
National Storage Privacy Policy
Introduction
The National Storage group of companies and our related entities (in this Privacy Policy called “National Storage”, “we”, “us” or “our”) are a group of companies that deliver tailored storage solutions for all domestic and commercial needs.
We respect the privacy of any personal information that you may provide to us. The way we manage personal information is governed by:
- Australia – the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) established under the Privacy Act.
- New Zealand – the Privacy Act 2020.
For the purposes of this Privacy Policy, “personal information” has the meaning given to it in the Privacy Act, being information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether the information or opinion is recorded in a material form.
This Privacy Policy explains how we manage the personal information we hold about you. Please note that this Privacy Policy is to be read subject to any overriding provisions of law or contract.
Your acknowledgement and consent
By using our website, corresponding with us, providing us with personal information, by investing in us or by holding an account or storing with us, you are taken to have read and understood this Privacy Policy and you have consented to us managing your personal information in the way described in this Privacy Policy.
What kinds of personal information do we collect?
The kinds of personal information we may collect include, but are not limited to:
- your full name (including current and any former name) and date of birth;
- your personal and business contact details (including addresses, landline or mobile phone numbers, fax numbers and e-mail addresses);
- your image, location and movements on closed circuit television (CCTV);
- your employment details (including company names, job titles and business sector details);
- your banking and payment details (including tax file numbers, ABN and credit card details if applicable);
- your personal information provided through business dealings where a business relationship is established;
- contact and identification details of any third party that has been authorised to negotiate or provide personal information on your behalf (including any attorneys appointed by you under a power of attorney);
- any information required for security reasons (for example, your image, location and movements on closed circuit television or a copy of your passport or driver’s licence).
- any correspondence or dealings between you and National Storage; and
- any other personal information provided to us when you make an inquiry, request information (including our information packs, quotes and information about our related products and services), respond to marketing or lodge a complaint.
This information is generally collected through, for example, storage bookings and payments, online queries or administration processes or sponsorship, business and investment dealings with you.
How do we collect personal information?
Wherever possible, we will always try to collect personal information directly from you. For example where you:
- request information or contact us through our website or by telephone;
- correspond with us in writing (such as letters and emails);
- provide business cards or other documents to our personnel, including:
- contracts;
- public records; and
- identification information for the purposes of confirming an identity; or
- meet with us in person.
We may also obtain personal information about you from third parties that we deal with, such as:
- government and law enforcement agencies;
- our professional advisors;
- any person you authorise to deal with us on your behalf;
- our contracted service providers; and
- any other organisation with whom we do business.
Where we collect personal information from third parties that have been referred by you, we will assume, and you should ensure, that you have made that third party aware of the referral and the purposes of collection, use and disclose the relevant personal information.
Dealing with National Storage anonymously
Whenever it is lawful and practicable, you will have the option of not identifying yourself when dealing with us. For example, general access to our website does not require you to reveal any personal information about yourself, nor do general enquiries require personal information to be collected.
However, there are aspects of our activities, services and products that require personal information to be disclosed. For example, due to the contractual nature of the storage agreement, customers must sign agreements in their legal names. There are also parts of our website where personal information is collected for a specific purpose, such as to provide customers with certain requested information or publications. We do this through the use of online forms, emails, or other communication methods (i.e. over the telephone, by fax or by mail).
Why do we collect, hold and use and disclose personal information?
We collect, hold, use and disclose your personal information in order to provide you with your requested services and products as well as to perform our other functions and activities related to those services and products.
In particular, we may collect, hold, use and disclose your personal information for the purposes of:
- responding to your storage booking or packaging order or other request or inquiry;
- providing you with any documents, records, information sheets or other service information requested;
- enabling you to register for an online National Storage account;
- if you have requested us to do so – assisting you in your application for insurance over your storage contents;
- effectively carrying out our sponsorship/partnership functions and dealings with charitable organisations/sporting clubs;
- effectively carrying on a business or other commercial relationship;
- account management and administering, updating and maintaining our records;
- investment-related management and administering, updating or maintaining the register for National Storage REIT;
- promotion of our services, including carrying out direct marketing (for example about our products and services and those offered jointly or on behalf of other organisations) and market research campaigns (for example on the effectiveness of our services). In certain cases we may aggregate your personal information (so that you are not identifiable) for marketing and strategic purposes;
- monitoring and maintaining the safety and security of our sites and facilities, and to record, investigate and analyse any incidents which occur on our sites and facilities;
- detecting and deterring the inappropriate, unauthorised, suspicious or criminal use or behaviour on our sites and facilities
- developing our website (for example using customer feedback to make the website more user-friendly) and other customer service processes;
- notifying you about important changes or developments to our functions, activities, services or our website;
- administering, supporting, improving and developing our business and services;
- any other purpose which relates to or arises out of requests made by customers, employees or any other persons with whom we have a business relationship;
- if a complaint is lodged with us, processing and responding to the complaint;
- doing anything which you authorise or consent to us doing; or
- taking any action we are required or authorised by law to take.
Except with an individual’s permission, we will not sell, trade or rent personal information to unaffiliated third parties.
Disclosure of personal information
In providing our services and carrying out our functions and activities listed above, we may disclose your personal information to:
- related entities within the National Storage corporate structure;
- our employees;
- our business partners, stakeholders, service providers or suppliers (such as operating software providers, removalists, registry service providers or contractors who provide a website, IT, marketing, administration and other services to support our activities and functions);
- providers of industry databases and customer screening services – such as Storer Check;
- our professional advisors – for example, our insurers, auditors, lawyers and consultants;
- our affiliated insurance brokers – if you have requested our assistance to obtain insurance for your storage contents;
- any entity to whom we are required or authorised by law to disclose personal information – including law enforcement agencies (such as the Australian Customs and Border Protection Service, New Zealand Customs Service, Federal, State, Territory police and New Zealand Police) and government and regulatory authorities;
- credit reporting bodies – if you have defaulted on the payment of your rental or other fees;
- any successors in title to our business (including new business partners or owners if we enter into a joint venture with or is sold to or merged with another entity); and
- with your consent (express or implied)- other entities.
The above entities may, in turn, disclose your personal information to other entities as described in their respective privacy policies or notices.
Social media
If you communicate with us through social media sites or third party applications (for example, via applications on your smart phone), we may collect information associated with that communication (which may include your personal information). If this occurs, we assume that you have informed yourself of the ways such sites or applications can collect, use and disclose your personal information to others (including National Storage) and we also assume that you have consented to associated collections, uses and disclosures by National Storage and third parties as a result of the communication.
We may also compile lists of our followers (and what they have posted) on social media. In some cases, your social media identity could amount to personal information. We may also receive aggregated, non-personal statistics on social media coverage of National Storage.
Direct marketing
We may also use your personal information to provide you with information about our products and services. If you do not wish to receive this information, please contact us using our Contact Details below.
After you have told us you no longer wish to receive marketing or promotional material from us, we will not send you further promotion material.
However, there may be times when the law requires us to provide certain information to you (for example, any health and safety information). We will continue to send this information to you.
If you do change your mind in the future about receiving marketing or promotional material from us, please contact us.
Dealing with us online
This Privacy Policy also applies to your use of our websites and any personal information that is provided to us via our websites. A list of these websites can be found below.
We believe it is important for you to know how we treat your personal information and how we carry out data processing practices through the use of the Internet and any other electronic communications networks.
When you visit our website, we and/or our contractors may collect certain information about your visit. Examples of such information may include:
Cookies
Cookies are small amounts of information which we may store on your computer (after you register on our website) to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the website during future visits (for example they may maintain a shopping basket for storage booking orders and packaging requests). Cookies will also allow us to monitor website traffic, to identify when you visit our website, to personalise the content of the website for you and to enable transactions to be carried out and information about customer accounts to be accessed.
Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track online activity once you leave the site. Cookies are read only by the server that placed them and are unable to execute any code or virus.
Site visit information
We collect general information about your visit to our website. The information collected is not used to personally identify you, but instead may include your server address, the date and time of your visit, the pages you accessed and the type of internet browser you use. This information is aggregated and used for the purposes of system administration, to prepare statistics on the use of our website and to improve its content
Online payment systems
We use third party payment process providers whose services meet stringent security requirements including Level 1 PCI DSS compliance, EMV certification and ISO 9002 accreditation. When you enter your payment details online, you are using a secure site which uses 1024 bit tunnelling encryption to protect your information during transmission. Transactions are protected by encryption technology and a combination of firewalls and intrusion detection systems.
We seek to keep current with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the internet can be guaranteed as totally secure and accordingly, we cannot warrant or ensure the security of any information you provide to us over the internet. Please note that you transmit information at your own risk.
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
Security and storage of personal information
We will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We may store personal information in different forms, including in hardcopy and electronic form. We have implemented various policies, procedures and systems to keep your personal information secure.
When your personal information is no longer required, we will take reasonable steps to destroy, delete or de-identify the personal information in a secure manner. However, we may sometimes be required by law to retain certain information.
Overseas disclosure of personal information
We may engage service providers located overseas to perform certain functions and activities. One of our current software system service providers, SiteLink Software LLC, is located in the United States. In the course of providing services to you, we disclose your personal information to SiteLink Software LLC.
If overseas service providers are engaged and personal information is sent overseas, we will take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
Access and correction
To effectively conduct business, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of changes to your personal information. Alternatively, if you believe that any of the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading and needs to be corrected or updated, we encourage you to please contact us using the details provided below.
We will respond to a request to correct personal information within a reasonable time. If we decide not to correct the personal information, we will provide you with written reasons for our decision as well as the options available to you. You may also request access to the personal information we hold by contacting us using our details provided below.
We will respond to a request for access within a reasonable time, either by giving you access to the personal information requested or by notifying you of our refusal to give access. If we cannot respond within a reasonable time, we will contact you and provide a reason for the delay and an expected timeframe for finalising the request.
We will not charge an application fee for making a request to access the personal information we hold about you or for making any corrections to personal information. However, in certain circumstances we may charge you a fee for providing you with access to your personal information, for example, if you make multiple requests for information, the information requested is voluminous or we incur third party costs in providing you access to your personal information.
We may also request to verify your identity before responding to any request.
If we decide not to provide you with access to or correct your personal information, we will provide you with written reasons for our decision and detail the further complaint mechanisms available to you.
Lodging a complaint
If you have a complaint about how we handle your personal information, we encourage you to contact us using the contact details provided below. Please note that we require complaints to be made in writing.
We will acknowledge receipt of the complaint as soon as practicable after receiving the complaint in writing. We will then investigate the circumstances of the complaint and provide a response to you within a reasonable timeframe.
If you are still not satisfied with how the complaint is handled by us, then you may lodge a formal complaint with the Privacy Commissioner at at:
Australian customers
- Telephone: 1300 363 992 (if calling from outside Australia including Norfolk Island please call: +61 2 9284 9749)
- National Relay Service:
- TTY users: phone 133 677 then ask for 1300 363 992
- Speak and Listen users: phone 1300 555 727 then ask for 1300 363 992
- Internet relay users: connect to the National Relay Service then ask for 1300 363 992
- Post: Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001
- Fax: +61 2 9284 9666
- Email: enquiries@oaic.gov.au
- Website: https://www.oaic.gov.au/privacy/making-a-privacy-complaint
New Zealand customers
- Telephone: 0800 803 909 (from 8.30am to 5pm, Monday to Friday)
- Telephone: 04-474 7590 (Wellington)
- Telephone: 09-302 8680 (Auckland)
- Post: PO Box 10-094, The Terrace, Wellington 6143.
- Fax: (04) 474 7595
- Email: enquiries@privacy.org.nz
- Visit: Level 8, 109-111 Featherston Street, Wellington 6143
- Visit: Level 13, WHK Tower, 51-53 Shortland Street, Auckland 1140
What National Storage entities does this Privacy Policy apply to?
This Privacy Policy applies to the following National Storage entities:
| Controlling Entity | Company Name |
| National Storage Holdings Limited
|
National Storage Pty Ltd
National Storage (Operations) Pty Ltd National Storage Investments Pty Ltd National Storage Financial Services Pty Ltd NS Development Co 1 Pty Ltd Wine-Ark Pty Ltd National Storage (NZ) Pty Ltd National Storage Limited |
|
Jandakot Airport Storage Pty Ltd |
Jandakot Airport Storage Pty Ltd trading as National Storage |
What websites does this Privacy Policy apply to?
This Privacy Policy applies to the following web sites which are owned and operated by National Storage entities:
| Domain Name | Website URL |
| nationalstorage.com.au
|
https://www.nationalstorage.com.au
|
| nationalstorageinvest.com.au
|
https://www.nationalstorageinvest.com.au
|
Contacting Us
If you wish to contact us regarding our handling of your personal information or any of the matters covered in this Privacy Policy, you may do so in a number of ways.
Complaints may be lodged by submitting a Customer Feedback Form.
We welcome any questions or comments regarding our Privacy Policy.
Changes to this Privacy Policy
We reserve the right to revise or supplement this Privacy Policy from time to time. Any updated version of this Privacy Policy will be posted on our websites as listed above and will be effective from the date of posting.
We recommend that you bookmark and periodically review the Privacy Policy so that you remain aware of the way in which we handle personal information.
This Privacy Policy was last updated on 1 December 2020.
