This policy aims to explain clearly, and in plain language some of the fundamental procedures and processes we have employed in order to protect your privacy, manage your personal information, and comply with the Australian Privacy Principles, the Privacy Act 1988, and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act").
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
We may collect information when you:
Visit or view our website;
update your online profile;
shop within a Retravision store;
make payment using our secure credit card payment gateway. Credit card information collected through the online payment gateway is not retained by Retravision Online. See Credit Card Payment Details and Security; or
Where information is provided to us about someone else (such as one of your directors or employees or someone with whom you have dealings) you must ensure you are entitled to disclose that information to us and that we may use and disclose such information for the purpose it was disclosed to us.
Retravision Online complies with the Spam Act 2003, which deals with restrictions on sending emails.
As part of becoming a user of our site and opening an account, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Account Users Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, and option on receiving updates and promotional material and other information.
Depending on the exact nature of our relationship with you, we may request that you provide some, or all of the following information:
Information that we may require to initially identify you, including your name, date of birth, home address;
information that we may require to confirm your identity, including your passport details, driver's licence number, Medicare card, business name;
information that we can use to contact you, including your telephone number, mobile number, email address, residential, shipping and billing addresses
interests and information about your transactions with us or our business partners, including the products and services we provide to you;
information that may assist us to confirm your credit history or financial status when you are considering a credit arrangement or finance, including your bank details, credit card details, loan and credit information where finance arrangements apply and purchase history or transaction details.
The information we will require will depend on the specific goods and services that we are providing to you. We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services or supply the goods that you require from us.
If you are accessing our products and services via our website, we may use technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history in our websites and transactional data including your payment histories.
You may access this information at any time by logging in and going to your account.
As part of the services that we provide to you, we may:
Disclose your personal information to our related entities, to our business partners, or any one or more of the Recipient Parties to allow them to inform you about a product or service that might be of interest to you;
contact you occasionally to inform you about a product or service that we believe you might be interested in; and
use personal information that we have collected to identify a product or service that we believe will be beneficial to you.
You may request that we do not disclose your personal information to facilitate direct marketing by another organisation and you may request that we provide you with the source of any personal information we use for direct marketing purposes. Any such requests will be actioned within a reasonable time frame, and you will not incur charges for either making such a request, or from us actioning such a request.
Retravision Online uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Retravision Online or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAYâ€™s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Retravision Online.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure, including for the prevention of fraud and other criminal activities.
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Retravision Online provides content and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). Retravision Online will not be responsible for the protection of your personal information you choose to publish this way.
If you provide a review or rating for a product available on one or more of our websites, you agree that we may publish part or all of your review or rating together with your first name and suburb.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.
We cannot guarantee that your personal information is totally protected, for example, from misuse or hackers. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website.
This is particularly true for information you send to us via email, as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act and the Australian Privacy Principals.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
We take reasonable steps to ensure that:
The information that we collect about you is up-to-date, complete and accurate at the time of collection;
when we use your personal information, it is up-to-date, complete and accurate at the time of use; and
if we disclose your personal information, it is up-to-date, complete and accurate at the time of disclosure.
However, we will not be held responsible for events arising from unauthorised access to your personal information.
We will take reasonable steps to destroy or permanently de-identify personal information from our system which is no longer required by us.
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. This information may be aggregated and used in broader statistical analysis by us and our web monitoring service provider without identifying you as the source of the analysed data.
We will surrender a user's IP address if we suspect fraudulent activities.
If you reject cookies, you may still use our site, but your ability to use some features on the site will be limited.
Retravision Online will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any cookies, tracking/web pixels or Google advertising products or features, unless it has robust notice of and the relevant party’s consent to that merger.
Third party cookies are sent by different organisations (such as businesses which provide content such as advertising) to the owner of the website you are visiting – so in this instance this means by organisations other than Retravision Online.
Third party cookies are used on Retravision’s website to enable remarketing and reporting for impression assisted visits, website conversions, user demographics and user interests.
The third party cookies we may use on our website include (but are not limited to):
Google Analytics: Retravision Online uses Google Analytics, a web analytics service provided by Google Inc. Reports obtained from Google Analytics are used to help improve the efficiency and usability of Retravision’s website.
Google will use the information transmitted to it for the purposes of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where it is required to do so by law or where such third parties process the information on Google’s behalf.
Google Analytics Advertising Features: Retravision Online also uses Google Analytics Advertising Features. By enabling the Advertising Features, Retravision Online enables or permits Google Analytics to collect data about the traffic to Retravision Onine’s web site via the use of Google advertising cookies and identifiers, in addition to the data collected through the standard Google Analytics feature.
The Google advertising cookies are used to, among other things, select advertising for users based on what is relevant to them, to improve reporting on campaign performance and to avoid showing ads the user has already seen.
You can control the ads you see across Google services, like Search or YouTube and websites and apps that partner with Google to show ads at https://support.google.com/ads/answer/2662856
YouTube: We embed videos or insert links to videos from YouTube from time to time on our website. As a result, when you visit a page with content embedded from or linked to YouTube, you may be presented with cookies from these websites.
Facebook tracking / web pixel: The Facebook tracking / web pixel is a piece of code provided by Facebook that is placed on or within a website to alert Facebook when a trackable “event” is complete. This includes “events” that occur both online and offline (in our stores). For example, when a party clicks on a Facebook advertisement and then connects with website(s) of the party responsible for the advertisement, or when a party interacts with a Facebook advertisement and then completes a transaction in the store of the party responsible for the advertisement.
Retravision Online makes use of this tracking / web pixel to run and facilitate the campaigns and competitions it runs via Facebook. The tracking / web pixel allows Retravision Online to track the “events” that happen as a result of Retravision’s Facebook advertisements.
You can learn more about Facebook’s data and privacy policies at https://www.facebook.com/about/privacy/update#
You can adjust how ads are targeted to you on Facebook by following the instructions provided by Facebook at https://www.facebook.com/help/568137493302217
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. You may also contact us by written request to PO Box 4099, Bunbury Western Australia 6230 with confirmation of your identity in order to access or confirm the personal information we are retaining on you. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In both these circumstances we will respond to you within a reasonable period after the request is made. If you wish us to correct your personal information and we refuse to do so then we will provide you with a written statement confirming the reasons for the refusal and the procedure to you to complain about the refusal.
We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site; http://www.privacy.gov.au/.
If you have any complaints in relation to the handling or use of your personal information, we ask that you please contact us. If your complaint is not satisfactorily managed, you have the right to take your complaint to the Information Commissioner. More information about the Information Commissioner can be found here: http://www.oaic.gov.au/privacy-portal/complaints_privacy.html. We will cooperate with any lawful and reasonable requests made by the Information Commissioner.
To contact us about how your personal information is handled, update your personal information details, or for any concerns you may have on our approach to privacy please write, telephone or email to:
Updated: July 2020
Privacy Collection Statement
REASONS FOR COLLECTION
We collect your personal information for various reasons, including to:
By providing us information, you give us your express consent to our exchanging of your information with our related bodies corporate, agents and contractors (such as call centres and third party suppliers), some of whom reside outside of Australia. If you provide us with personal information about another person (such as an additional family member), please make sure that you tell that person about this privacy statement. To access the personal information, we hold about you, call us on + 61 3 8391 6099
If you no longer want to receive communications from us, you may request to opt-out from receiving such marketing communication by contacting us on + 61 3 8391 6099 or by emailing us on email@example.com. We will not charge you for any request to opt-out and will process your request as soon as reasonably practicable.
PRIVACY LAWS THAT APPLY TO NBL
NBL is required to comply with the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles (‘APPs’) set out in that Act. The APPs establish minimum standards for the collection, use, disclosure and handling of personal information. They apply to personal information in any form, including electronic and digital form. The APPs can be accessed at the website of the office of the Australian Information Commissioner: www.privacy.gov.au.
NBL is also subject to other laws relating to the protection of personal information. NBL’s direct marketing activities must also comply with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2010 (Cth)
If it is reasonably necessary in the circumstances, NBL may also collect sensitive information (which is a type of personal information) such as your medical history, nationality or disability backgrounds.
WHY DOES NBL COLLECT PERSONAL INFORMATION?
NBL collects personal information in order carry out its functions, including to provide you with requested products and services, news, special offers and other information that you requested as well as to facilitate the provisions of marketing and promotional services that may be of interest to you.
NBL uses personal information only for the purposes for which it was provided and for directly related purposes (unless otherwise required by or authorised under law). We may state a more specific purpose at the point we collect your information.
If you do not provide us with the information that we request, we may not be able to provide you with our products or services.
WHOSE PERSONAL INFORMATION DOES NBL COLLECT?
NBL collects or holds personal information about individuals who are:
NBL may collect personal information about associates of its customers, such as family members, employees or agents. For example, NBL may collect personal information about nominated or authorised representatives, the holder of a credit card that is used to pay for a member’s services.
NBL may in rare circumstances collect personal information from people who are under the age of 18. If NBL does this, NBL may also collect personal information about the parent or guardian of that person.
NBL also collects personal information about all the individuals who are involved in providing NBL products and services. This includes:
CAN YOU DEAL WITH NBL WITHOUT IDENTIFYING YOURSELF?
In some limited situations fans, members and other individuals may be able to deal with NBL anonymously or using a pseudonym. For example, if you make a general inquiry to one of our call centres, or want to make a complaint unless the inquiry or complaint relates to a particular account. However, if you do not wish to be identified we may not be able to provide the information or assistance you require.
WHAT PERSONAL INFORMATION DOES NBL USUALLY COLLECT?
NBL collects a wide range of personal information about its customers, but the type and amount of information collected depends on the particular business context. However, NBL seeks at all times to ensure that it only collects the personal information that is necessary for the purposes of its business activities. NBL needs to collect basic identifying and contact information for all fans and members including prospective fans and members. This will usually include name, date of birth, email address, telephone number(s) and residential address.
NBL also collects information about purchasing patterns, consumer preferences and attitudes from prospective and current fans and members for marketing purposes, including to analyse markets, develop marketing strategies and to identify and develop products and services that may be of interest to its customers.
When you purchase a product or service from NBL, NBL collects additional information in order to assess your application and manage your account(s).
We also collect information about the way our customers use NBL products and services. This includes information about:
We collect information about our employees and prospective employees for the purpose of making employment decisions and managing our staff. We also collect information about suppliers, service providers, agents and affiliates, and their staff, for the purposes of conducting our day-to-day business activities.
HOW DOES NBL COLLECT PERSONAL INFORMATION?
Information may be collected when you:
Personal information may also be collected where NBL is required to do so by law (for education, child protection, work health and safety laws, charitable collections, medical treatment or other legislation in Australia).
If you do not provide some or all of the information that we request from you, this may affect NBL’s ability to communicate with you or provide the requested products or services.
By not providing requested information, you may jeopardise your ability to participate in programs or competitions or apply for employment or volunteer positions with NBL. If it is impracticable for NBL to deal with you as a result of you not providing the requested information or consent, NBL may refuse to do so.
COLLECTION FROM THIRD PARTIES
NBL may collect personal information regarding a child from the parent or other responsible person associated with that child.
In some circumstances, NBL collects information from other third parties.
INFORMATION STORAGE AND PROTECTION
NBL stores information in different ways, including in paper and electronic form.
Much of the information we collect from and about our members and from or about people who register their interest in NBL is added to one of NBL’s databases. When your information is entered into NBL’s membership database, the information may be combined or linked with other information held about you.
Security of personal information is important to NBL. NBL has taken steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures NBL uses includes strict confidentiality requirements of our employees, volunteers, service providers, security measures for system access and security measures for our website.
WHAT INFORMATION WILL NBL GIVE YOU WHEN IT COLLECTS PERSONAL INFORMATION?
NBL is required by Privacy Law to take reasonable steps to ensure that you are made aware of certain information when it collects personal information about you. For example, we are required to:
NBL’S USE AND DISCLOSURE OF PERSONAL INFORMATION
NBL may use health information to ensure that programs we operate are run safely and in accordance with any special health needs participants may require. Health information may also be kept for insurance purposes. In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government, or to plan events and activities.
NBL may disclose your personal information to a range of organisations which include, but are not limited to:
In some circumstances personal information may also be disclosed outside of Australia. In such circumstances, NBL will use our best endeavours to ensure such parties are subject to a law, binding scheme or contract which effectively upholds principles for fair handling of the information that are suitably similar to the Australian Privacy Principles.
We will use non-sensitive personal information to provide better services and for marketing purposes (including disclosure of such information to service providers).
If you do not wish to receive e-mail, SMS or posted offers from NBL, you may opt-out by using the link provided. Alternatively, you may advise us at any time by contacting NBL via the contact details set out in this policy.
In addition, NBL may also disclose personal information:
When you visit the NBL website, our systems may record certain information about their use of the site, including the web pages visited and the time and date of their visit as well as the IP address visited from. NBL uses this information to help analyse and improve the performance of the NBL website.
Websites linked to the NBL website are not subject to NBL’s privacy standards, policies or procedures. NBL cannot take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website.
IS PERSONAL INFORMATION DISCLOSED OUTSIDE AUSTRALIA?
NBL discloses some personal information to persons or organisations that are outside Australia.
HOW DOES NBL PROTECT YOUR PERSONAL INFORMATION?
NBL recognises the importance of protecting your personal information and of ensuring that it is complete, accurate, up-to-date and relevant. NBL will take all reasonable steps to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
Our staff are trained to properly handle the different types of information they receive, particularly sensitive information. We have quality assurance measures in place to monitor calls to ensure that our processes are being followed. While some of the personal information we collect is held in hardcopy form, most personal information is stored in electronic databases. We have extensive processes in place to ensure that our information systems and files are kept secure from unauthorised access and interference.
CAN YOU ACCESS OR CORRECT PERSONAL INFORMATION NBL HOLDS ABOUT YOU?
We encourage you to regularly review and update your personal information. If you would like to access the personal information that we hold about you, please let us know by making a request via the contact details set out below. We will respond to your request for access within a reasonable period. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will correct it.
RESOLVING PRIVACY ISSUES AND COMPLAINTS
Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the NBL in one of the following ways:
By Telephone on +61 3 8391 6099
Write To National Basketball League Level 12, 10 Queens Road Melbourne VIC 3004
By e\Email to firstname.lastname@example.org
We will respond to your complaint within a reasonable period, and try to resolve your complaint for you. If we are unable to resolve your complaint or you are unhappy with the outcome, you can contact the Office of Australian Information Commissioner via its enquiries line 1300 363 992 or website http://www.oaic.gov.au/ to lodge a complaint.
For further information on NBL's management of personal information, please contact NBL.
Perth Wildcats – MVP Retravision Competition Terms and Conditions
1. Promoter and Sponsor: This competition is a promotion (Promotion) run by Ballpark Entertainment Pty Ltd, ABN 16 162 327 077 of Level 5, 111 Coventry Street, Southbank Victoria 3006, trading as Perth Wildcats (The “Promoter” or “Perth Wildcats”. The sponsor of this Promotion is Dorsett Brands Pty Ltd ACN 611 407 857 of 59 Forrest Avenue, Bunbury WA 6230, trading as Retravision, (the “Sponsor” or “Retravision”).
2. This document, information on prizes and how to enter the Promotion form part of these Terms and Conditions. Entries not completed in accordance with these Terms and Conditions are ineligible.
3. Participation in the Promotion constitutes the entrant’s unconditional agreement to acceptance of these Terms and Conditions.
4. Entry is open to all Western Australian residents and Groups excluding employees of the Promoter and the Sponsor of this Promotion (Entrants).
5. The Promotion Period: The Promotion commences on 3 December at 9.00am AWST and closes 30 May 2022 at 10.00am AWST.
6. Entry Method: During the Promotion Period, entrants must submit a valid entry via the entry page. To submit a valid entry, Entrants are required to register their contact information including the following:
• First Name
• Are you interested in Perth Wildcats membership or tickets?
• Tick Box – I consent to share entry data with, and receive communications from, Retravision.
7. Entry Limits: Entrants can enter as many times as they like per game.
8. Draw Details: All valid entries will be included in the Draw, which will be drawn twenty-four (24) hours following each MVP promotion / Perth Wildcats 2021/22 NBL fixture. The Draw will be undertaken using a random number generator.
9. Prize Details: First prize of a $100 Retravision electronic gift voucher for each Perth Wildcats, 2021/22 NBL Fixture.
10. Entry period will commence immediately following each Perth Wildcats fixture and close twenty-four hours after the next Perth Wildcats 2021/22 NBL fixture. Entries must be received by the Promoter during the Promotion Period.
11. The Promoter is not liable for late, incomplete, misdirected, incorrectly submitted or delayed entries, claims or correspondence due to error, omission, tampering, theft, destruction, communications failure or otherwise.
12. Winner Notification: The winner will be notified via email (as submitted at the time of entry) following the Draw. Should the winner not communicate with the Promoter within 24 hours of being notified the Prize will be relinquished and Perth Wildcats reserve the right to draw another winner.
13. All expenses other than those expressly referred to in these Terms and Conditions will be at the winner’s cost. The Promoter will not be liable for the failure of the winner to meet any deadlines or cancellations. No cash or other prize will be awarded if the winner or a companion of the winner cancels for any reason.
14. Entrants consent to the Promoter and Retravision using their name, likeness, image and/or voice, in the event that they are a winner of any of the Prizes for an unlimited period of time without remuneration or compensation for the purpose of promoting the Promotion.
15. The Prize components may alter at the discretion of the Promoter.
16. All Prizes are not transferable, exchangeable or redeemable for cash. If for any reason the winner does not take an element of the Prize at the time stipulated by the Promoter, then that element of the Prize will be forfeited by the winner and cash will not be supplied in lieu of that element of the Prize.
17. The Promoter reserves the right to request that the winner provide proof of identity prior to awarding the Prize. Identification considered suitable for verification is at the discretion of the Promoter. The winner may be required to sign any form required by the Promoter including without limitation a legal release and indemnity form or a declaration confirming their eligibility to accept the Prize.
18. Unless otherwise stated in these Terms and Conditions, if a Prize or any element of a Prize is unavailable for any reason, Retravision may substitute that Prize or element of that Prize for another item of equal or higher values as determined by the Promoter, subject to the approval of the Wagering and Gaming Commission of Western Australia, if required. The Prize may not be sold or offered for resale at a premium or used for advertising or other commercial purposes (including competition and trade promotions) or to enhance the demand for other goods or services, either by the original recipient or any subsequent bearer.
19. All entries become the property of the Promoter. No responsibility is accepted for late, lost or misdirected entries.
20. If, for any reason beyond the reasonable control of the Promoter, the Promotion is not capable of running as planned (including in respect of the awarding and/or use of any Prize by a winner), the Promoter reserves the right in its sole discretion to take any action that may be available to it, and to cancel, terminate, modify or suspend the Promotion, unless to do so would be prohibited by law. To the extent permitted by law, the Promoter will not be liable for any loss which is suffered or incurred as a result of any such action, cancellation, termination, modification or suspension.
21. The Promoter will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury, illness or death which is suffered or sustained (whether or not arising from any person’s negligence) in connection with the Promotion or accepting or using any Prizes, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
22. Nothing in these Terms and Conditions restricts, excludes, modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).
23. Subject to being granted approval by the Gaming and Wagering Commission of Western Australia, the Promoter reserves the right to alter these Terms and Conditions, including to address any misinterpretation, misinformation or misunderstanding that may arise in the application of these Terms and Conditions.
24. In the event of a dispute relating to the Promotion and these Terms and Conditions, the decision of the Promoter is final, and binding and no correspondence will be entered into.
28. Where the Promotion is promoted on LinkedIn, Facebook, Instagram or Twitter, Entrants acknowledge that the Promotion is in no way sponsored, endorsed or administered by or associated with any of these social media platforms and Entrants in the Promotion release LinkedIn, Facebook, Instagram and Twitter, and their associated companies from all liability arising from the Promotion.
29. These Terms and Conditions are subject to the laws of Western Australia and all Entrants submit to the non-exclusive jurisdiction of the courts of Western Australia.
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